We at Wyestitch specialise in Embroidery and T shirt Printing in Hereford, Uk for local businesses and people in the Herefordshire area, Wye Valley and south west England and South Wales.
 

Personalise your own workwear , garment or T-shirt with our Online Designer software.
 

Need Any Help? - Just contact us and let us take all the pain out of any search! We are only too happy to help find what you need.

NEED SPECIAL PRICING?

CONTACT US DIRECTLY IF YOU HAVE AN ORDER OF MORE THAN 20 GARMENTS OR OVER £250

WE WILL OFFER YOU EXTRA DISCOUNT!

CONTACT - Tel- 07851987518 or sean@wyestitch.co.uk

OPENING TIMES- MONDAY - FRIDAY 9.30am to 5.30pm

WE WILL AIM TO BEAT OR MATCH ANY EMBROIDERY DEAL OR BUNDLE

WE CAN OFFER TRADE AND CONTRACT EMBROIDERY

NO MINIMUM ORDERS

We offer the following services in-house:

Garment Decoration,

Garment Printing,

Garment Embroidery, 

Corporate Workwear, 

Safety Equipment and footwear, 

HI Viz, and Specialist Wear,

Colleges and Sportswear,

T shirt printing ,

Sublimation Printing, 

Transfer printing, 

ID card Printing,

Lanyard and Ribbon Printing,

Bespoke Corporate and personal Giftware, 

Giclee printing up to A1/24"

Gift and Souvenir Manufacturing, 

Online Design service.
 

We can create and produce bespoke gifts and a wide range of Promotional items.  Please contact us if you can't find what you are looking for.
 

We are only too happy to help and to find and suggest garments suited to your needs and budgets!

Wyestitch - Embroidery and Garment Printers in Hereford, UK

Tel 07851987518

Email - sean@wyestitch.co.uk

Giclee Petit Ltd T/a Wyestitch

Trading Address- Unit 8, Ravenswood Court, Rotherwas Industrial Estate, Hereford, Hr2 6jx

Company Reg- 11758433

Registered Office- 2 Acacia Close, Hereford, Hr2 6bp

VAT No- 369 6536 45

EORI- GB071920325000

Deconet Members- 

Connect to us by Outsource ID : 13734343

 

OUR STORY

 

It all started as many great things start, in the former garage next to our house in 2020 in Hereford. .Following redundancy at the start of COVID, my wife Kasia suggested we start from scratch an embroidery and printing business together.

With husband Sean with a background of Large Format Printing and Kasia with a background in embroidery and as a trained Seamstress ,it seemed a great idea to start our own embroidery and printing  business together as a Husband and Wife Team. 

Things started slowly , selling to friends and few small businesses, however before we knew it we were fulfiling many orders to many companies, small and large businesses around Herefordshire. 

With a philosophy that whether its a just a small order or a large one, and with no minimum quantities, we would always try and offer the best value and service around. We have constantly benchmarked our prices against all the major internet brands and we know today that not only do we compete, but that we can often beat with our huge range on offer and extremely competitive prices .

We have now upgraded to our new premises and Workshop in Rotherwas Industrial Estate in Hereford with two of the latest production DTF printers and Embroidery machines, and with now over a thousand customers in the Hereford area alone  we offer an unparalled service and quality at the best possible value.

Come talk to us whether you are a sole trader,just holding an event, a small or large business and let us help you with whatever your garment needs are.

 

 

 

Frequently Asked Questions

Can I order samples?

Yes, samples are available for all our products. Please note that we require full payment for samples before they are shipped. Contact us directly.

Can I customise my own goods?

We do allow- Please note these are subject to our Standard T&C's and a standard Disclaimer form. However We may also have what you are looking for, so please contact us to discuss by sending us an email  to sean@wyestitch.co.uk . We have alot of access to brands not shown on our website as we have just too many to show.

Do you supply one-off customised garments?

Yes, we do supply singles in most cases, but do bear in mind that no quantity discounts for either the garment or customisation apply. The cost of one garment is shown on the respective product page.

Do you supply plain non-branded clothing?

Yes, all of our clothing is available plain or with customisation.

How much does customisation cost?

Our customisation prices can be found on individual garment pages on the website: simply click on the Online Designer - Design Your Own Online, then choose ‘Embroidery’ or ‘Print’. Please note that for embroidered items, a complex design may exceed the standard stitch count for our small and large logos. If this is the case, we will contact you to discuss your design.

I don’t have any artwork to give you for customisation, can you help?

Yes, we have a design and artwork studio which will be able to either produce artwork according to your brief.  There may be a small charge for this service and this will depend on the complexity of your requirements.

Can you embroider my logo or design on my garments in different sizes?

Yes, certainly, but for each different size you’d like your artwork reproduced, we need to make a separate embroidery file, for which there may be a charge.

Can I get a proof of my design?

We can offer a free proof of your design if you use our Online Designer- Design Your Own Online tool.  If you require embroidery by doing so it will incur an artwork digitisation creation fee as we will need to create the artwork required for our embroidery processes. For all embroidery orders, we will supply an artwork sample before the purchased garments are embroidered to ensure you approve of the design. We will require this approval before producing the embroidery file and customising your garments.

Which artwork format is best?

We can accept a variety of file formats including an AI, EPS, PSD,  Vectorised PDF & PNG at size . If you would like your design printed, we recommend sending a high-resolution file. If the file sent is low quality, it may need to be re-drawn and revectorised adding an additional fee, but we will let you know if this is the case. When supplying artwork, please specify any CMYK or Pantone-matched colours you would like to use. We can try and match this in both embroidery and printing processes. If you have any other questions regarding artwork, please contact us.

Will I have to pay for artwork creation more than once?

Each logo that is converted to an embroidered design needs to be digitally recreated into an embroidery file, which is then saved on our system. This means you will incur the artwork creation fee only the first time you use the design. For printed garments, we also retain your artwork on our system.

Can I be invoiced for my order instead of paying up front?

As a standard policy we ask for payment of the full invoice amount before garments can be customised.

How can I specify the correct sizes for my garments?

Each product page on our website specifies the range of sizes that product is available in, including how they correspond with standard men’s, women’s sizes and children's sizes.  We recommend that you ask the people who will be wearing the garments (if possible) to tell you what size they need.  Check and sse the guide Chest sizes on each garment rather than size Medium or Large etc as each manufacturer varies slightly in each of their specifications.

How long will my garments take to produce?

Please allow time for us to produce and despatch your garments especially at peak periods.  Normally we aim to produce within 5-7 working days after receipt of funds, but please note with the current market conditions we are experiencing stock delays from certain brands so best always to check with us directly availability.  If you do need your garments faster, it’s always worth contacting us to see if can satisfy your request. However, this may incur additional costs.

How much will my garments cost to deliver?

Delivery costs are available on check out. We normally deliver by First class tracked Royal Mail small items and larger deliveries by DPD. 

Most customers are offered a standard Collect policy and are notified as soon as products are ready.

What is your returns policy?

We cannot accept embroidered or printed returns, as we will not be able to re-sell them, or return them to the manufacturer. Naturally, if there is a fault with your product, we will investigate on a case-by-case basis. If you have ordered non-customised garments, we can accept returns if they are in a resale-able condition.  Items maybe subject to a handling fee to return to warehouse.

 

 

Price Match

We like to make sure our customers are getting the best deal.

If you happen to find a cheaper price elsewhere, we’ll try our best to match it!

• How to qualify
• You must supply a complete quote with the same products
• Excludes discounts
• Competitive prices must be available online
• Competitor(s) must be based in the UK
• Please fill out the REQUEST A QUOTE form on tab on top of  this page for all price match enquiries.

Please note that Price Match is offered subject to the satisfactory submission of supporting information and is only valid when formally accepted by The Company. Permission may be refused entirely at The Company’s discretion.

 

• Alternatively Give us a call on 07851987518 
• Let our friendly team know the product code you are looking at on our website
• Tell us where you spotted it - We’ll need to confirm the price of the product, so make sure you’ve got a link to it to hand
• Let our team work their magic

The important part
Here is some handy important information you should know about our Wyestitch price matching.

• Price matching is only available on orders with customised garments.- We won't match on plain garment only orders
• Price matching is only available before placing your order
• We match against the total cost of our competitor’s item, including artwork charges etc and delivery, so keep this in mind before you call us
• We will only match against a competitors standard advertised price, not against any offers they may have available
• We only price match against websites from retailers based in the UK, selling UK products
• The product on our competitor’s site needs to be the same as the one on our site
• The product must be available to order and pay for that same day
• We reserve the right to refuse unreasonable requests without question

 

 

What Size Should I have My Artwork

 

Unsure on what size to have your artwork printed or embroidered on your garments?
While we do have recommended sizes, the size of your logo is quite personal/subjective. Some want something small and subtle, others want their logo to be seen from far away.

Here are some top tips:

• Use paper – Either print your logo out at a few different sizes onto paper, or just cut up blank paper. Position it on a t-shirt in the place you’d like it printed/embroidered, and keep adjusting until you’re happy. Once you’re happy measure the paper, and you’ll know the size needed.
• Use a ruler – It sounds simple, but it works. Just measure on a t-shirt the coverage you’d like, and hey presto, you know the size you need it.

 

Our standard recommendations:

Large Logo / Design – For large print coverage (eg. big print across the chest or back of a t-shirt) we recommend having your design 260-280mm wide  . This print size will fit on most adult t-shirts both male and female, making it a good go-to size. We print most adult large prints at this size.
We wouldn’t suggest having embroidery this big, as it’ll feel super heavy. For embroidery 200-240 mm is large ! If it has too many stitches it also becomes very expensive - so keep it simple when it comes to  a design 

Small Logo / Design – If it’s a small subtle left breast print/embroidery or similar, 70-100mm is generally a good size to have your design. Simple designs will allow for 70mm width, but those with more intricate elements may need to go as large as 100mm to ensure the design comes out clearly.

If the garment is being worn next to the skin- like a T shirt or Polo we dont reccomend a large embroidery on the back. Whilst it can be fine on the front for Heavy T shirts ( minimum 165gsm & above) we would recommend if you want a logo on the back print it otherwise a heavy design on the back can rub against the skin. !

 

ARTWORK GUIDELINES

To avoid unnecessary charges and delays and to ensure you receive the highest quality result please read our artwork guidelines below...

UPLOADING ARTWORK

OUR WEBSITE ALLOWS YOU TO UPLOAD ARTWORK FOR CUSTOMISATION, BUT WHAT IF YOU GET STUCK?

 

IF YOU FIND WHEN UPLOADING YOUR ARTWORK FOR EMBROIDERY YOU GET A PRICE THAT SEEMS A LITTLE HIGH THEN THIS IS MOST LIKELY DUE TO LOW QUALITY ARTWORK OR A COMPLEX DESIGN! IF YOUR ARE NOT HAPPY WITH THE PRICE OR IF YOU ARE JUST A BIT STUCK ON HOW TO UPLOAD YOUR ARTWORK THEN DON'T HESITATE TO GET IN TOUCH WITH US & ONE OF OUR ARTWORK TEAM WILL HAPPILY TAKE A LOOK AT IT FOR YOU.

EMBROIDERY

ALL DIGITAL FILES ARE ACCEPTED...JPG, PNG, BMP, TIF, EPS, AI, SVG

OR EVEN A SCREENSHOT FROM YOUR PHONE OF THE LOGO!

 

FOR ALL FIRST TIME CUSTOMERS THERE IS A £15 plus VAT FEE FOR LOGOS OR GRAPHICS TO BE CONVERTED INTO A EMBROIDERY FORMAT (DIGITISATION), THIS IS A ONE OFF FEE AND YOUR EMBROIDERED ARTWORK WILL BE HELD ON FILE FOR FUTURE ORDERS AND THE COST IS NOT CHARGED AGAIN IF YOU USE THE SAME FILE.

 

PRINT

VECTOR FILES ARE PREFERABLE...AI, EPS, SVG

ARE THE BEST FILES FOR A JOB!

 

TO ACHIEVE SHARP CLEAR PRINT WE WOULD ASK FOR

ANY VECTOR FILE, BUT IF YOU DO NOT HAVE THIS THEN A HIGH RESOLUTION .PNG AT 300DPI WITH A

TRANSPARENT BACKGROUND IS THE NEXT BEST OPTION,

HOWEVER IF YOU NEED THE LOGO TO BE A DIFFERENT COLOUR TO BE VISIBLE ON A GARMENT THEN YOU WILL NEED A VECTOR FILE! WE CAN CREATE (RE-DRAW) YOUR LOGO AT A COST OF £12 plus VAT

 

 

Adobe Photoshop & Adobe Illustrator can be used for PNG file output. Adobe Illustrator should be used for vector PDF file output. Please ensure there are no faded or semi-transparent areas in artwork and that your designs are made of solid colours.

 

File Requirements Checklist:

• Transparent background
• RGB colour settings 
• Minimum of 150dpi
• Artwork sized to actual print dimensions (maximum print size is typically 297x400mm - this may differ between garments)
• The maximum print size on most womens garments is 250x300mm so please scale all artwork smaller if printing onto womens garments & mens.
• Artwork in the colours you want it printed.

Please avoid poor quality pixelated artwork, faded edges, drop shadows, glows and transparencies. Any pixelation will come out worse when printed than it looks on screen. 

Anything in the file will be printed so ensure that the background is clean of any stray pixels.

Please note on small order volumes (less than 100) Pantone matching isn’t generally possible – we’ll endeavour to print as close to your artwork colours as the process allows.

 

Adobe Illustrator Files-

8 tips to ensure your artwork is printed correctly.

1)Set colour toPantone coloursettings.

2)Artworksized to actual print dimensions(maximum print size 340mm x 480mm). The maximum print size onmost womens garments is 250x300mm so please scale all artwork smaller if printing onto womens garments &mens.Our most popular (and recommended) print size is 297mm wide, and most popular embroidery size is 100mmwide.

3)Artworkin the colours you want it printed(don’t worry if it’s white on a white background we’ll find the design).

4)Check allspellingis correct

.5)Anything in the file will be printed so ensure that the background isclean of any stray pixels.

6)Ensure your artwork is inVector format.

7)Ensure your text has beenconverted to outlines.

8)Ensure anything you don’t want printed is cut out/transparent, for example if you’re printing a white design onto ablack t-shirt, any areas you want filled with black will need to be cut out, as opposed to being filled with black colour(as we generally cannot print black onto black).Please note with some production processes Pantone matching isn’t possible – we’ll endeavour to print/embroideras close to your artwork colours as the process allows in these instances.

Please avoid poor quality pixelated artwork, faded edges, drop shadows, glows and transparencies

 

Photoshop Files-

 

8 tips to ensure your artwork is printed correctly.

1) Transparent background (make sure that areas you don't want to print are transparent).

2) RGB colour settings.

3) Minimum of 150dpi (we advise 300dpi for best results).

4) Artwork sized to actual print dimensions (maximum print size 400x500mm). The maximum print size
on most womens garments is 250x280mm so please scale all artwork smaller if printing onto womens
garments & mens. Our most popular (and recommended) print size is 280mm wide, and most popular
embroidery size is 85mm wide. for Left Chest logo

5) Artwork in the colours you want it printed.

6) Check all spelling is correct.

7) Anything in the file will be printed so ensure that the background is clean of any stray pixels.

8) Crop the page/artboard around your design.

9) Save as PNG.

Please note with some production processes Pantone matching isn’t possible – we’ll endeavour to
print/embroider as close to your artwork colours as the process allows in these instances.

 

What is the best file format for your prints?

What are raster and vector graphics, and how do they differ from one another? These are questions that customers often pose when encountering image-related techniques that don’t fall within their usual spheres of knowledge. The answers are, well, technical, but of interest to many in the world of textile printing. This is a guide to help those who would like to learn more about image file types and about how using them correctly can lead to better products. We hope it will be of help.

The source image
The source image, i.e. the image of the customer’s logo that the printer needs to create the accompanying proof, is an important element for any textile printer. Not on account of its contours and color composition, but because of its file type. The question we have to ask ourselves and our customers every time a new image lands in our inbox is: Is it raster or vector?

Why is that? Because while raster files are usable as source image for textile prints, they are saddled with so many disadvantages that vector files are to be preferred in almost all cases. The fundamental reason why by far the most printers — Wyestitch among them — recommend their customers to submit images in vector format as the simple one that they yield better results. Why? Lets find out by examining the two formats’ advantages and disadvantages.

Raster
A raster image is modelled by a two-dimensional Cartesian coordinate system in which so-called ‘pixels’ are placed to together comprise the image. Each individual pixel is equipped with a color and a unique set of coordinates that precisely specifies its place on the grid. From there the pixel’s color engages in a kaleidoscopic collaboration with the surrounding colors, together comprising the complete image.

Any individual pixel is but an otiose, square color fragment. But place a multitude of these otherwise charmless quadrates into sufficiently fine-meshed patterns, and almost boundlessly beautiful, vivid, and elaborate mosaics can emerge. In the RGB color model – the color model raster files typically use – any given pixel can be equipped with one of no fewer than 16,777,216 different colors. Photorealistic images are always raster graphics, as co-acting pixels can produce compositions and color gradients no other image formats or color models can match. Another advantage with raster is that images are editable at a much more atomic level with software like Photoshop. It’s unusually tedious and time-consuming – and consequently almost never done – but with enough skill and patience a graphic designer can in principle edit a raster image all the way down at the level of the individual pixel.

The number of pixels of which a raster image is comprised determines its quality. This corollary bears the term ‘image resolution’ and is the deciding factor in how an image is interpreted by the retina. The more pixels, the clearer it appears (up to the eye’s biological limit, which – dependent on context – is about 300 PPI at a distance of about 2.5 feet). The density of the pixels is tallied as PPI or ‘pixels per inch.’ Let’s illuminate further with a concrete example:

If we want to print an image with a PPI of 240 – which is the lowest pixel density suitable for textile printing – onto a textile area with a width of six inches, we multiply the values and get: 240×6=1440. Thus, the raster image must have a width of 1440 pixels to be usable across the desired area. We can also move the variables around and determine the maximum size in which the raster image can be printed: If we have an image with a width of 1440 pixels and know the pixel density must not subceed 240, we divide the numbers and get: 1440/240=6. Hence, the raster image can be printed with a width of six inches before losing quality.

So far, so good. But the raster format’s weakness – and the knock-down argument against its employment for printing purposes – is its fixed pixel count. Once a raster image has been created comprising a certain amount of pixels, that fundamental composition is immutable. So if we find ourselves wanting to manufacture a logo with a width of e.g. eight inches – and want to keep its incumbent resolution – we require a larger pixel count than the image has.

Let’s again get out the calculator: 240×8=1920. We require 1920 pixels in the width for the new, larger image but have only 1440. So if we print the logo, it will emerge with a pixel count that fits an area 25% smaller than prescribed by the resolution. Each pixel is now stretched to cover a larger area and consequently appears duller and blurrier than before. Since logos often must come in varying sizes – the size of a logo on the back typically differs from that on the chest – a graphic designer needs to work with images that allow for easy handling and augmentation. This remains especially true if the logo contains a font that – as you can imagine – pays a disproportionate price for loss of quality. It doesn’t take many grainy pixels before a text ceases to be legible. For this reason all fonts on the internet – where users will often zoom in and out on a text they’re reading – uses the vector format.

A related factor that similarly works against the raster is the file size. An image’s pixel count is directly reflected in its size. Independent of PPI that – as you recall – is an expression of pixels per inch, the file size scales proportionately with the total pixel count. Two images with identical PPI but different dimensions will have different file sizes. Since the image editor software must be capable of handling data pertaining to an image’s every pixel, the file size will greatly influence the speed with which the program can process the image. The more pixels, the better the image quality. The better the image quality, the larger the file. The larger the file, the slower the processing and the quicker the hard drive fill-up. Size will additionally tend to be a retarding influence on the transfer of files from one system to another.

Vector
The vector file is based on mathematical formulas that calculate and draw precise geometric elements in a coordinate system. They are drawn through calculations of exact point values and their connection with lines and curves that together comprise the full graphical expression. Such geometric building blocks – lines, circles, polygons, curves etc. – make the vector file well-suited for use within structure-based line graphics, which typically deals with 2D images with clean features and homogenous, flat colors. The same building blocks simultaneously make the vector file unsuited for the realistic renderings often seen in digital photographs, as flat colors lack precisely the color depth crucial to image realism. An important characteristic of the vector file is that it – unlike the raster file – isn’t required to manage millions of pixels but only has to remember a few coordinate points and the line equations that connect them. Because of this the vector file takes up significantly less space and is easier to transfer, move around, and work with.

Let’s again illuminate with an example: If we want a circle to be rendered by a raster image, the image will have to manage several million binary digits (bits) and deal with the accompanying file size. A vector file, on the other hand, has it much easier. With just two digits, it first finds the circle’s center in the coordinate system and then determines its circumference by adding the radius value to the circle equation: (x-a)2+(y-b)2=r2. These values are all the vector file needs to draw the circle. Should we then want to enlarge it, the vector file simply replaces the radius value with a new one and draws the result of the new calculation. This much easier method requires very little disk space and permits infinite enlargement without concomitant deterioration of the resolution. The line edges will always look sharp and the image appear – and technically be – brand new.

That the image is redrawn every time it is altered or enlarged means that it can be divided into individual components. These can be separated, arranged, modified, and colorized as needed with just one or very few clicks. A graphic designer can make them any size, they can continually be assigned any Pantone color number, and their simpler compositions ultimately make them easier to apply to the textile. A vector file is accordingly much more versatile and easier to work with than a raster file. What it lacks in photo realism, it makes up for in responsiveness, and in an industry where looming deadlines are the rule rather than the exception, the importance of fast and flexible image editing cannot be overstated.

Identify your image’s file type
What file type is the image you hope to use as source for your logo? Find out by looking at the file extensions or by enlarging the image and seeing how it affects the quality. If it is worsened, it is very likely a raster file.

The most common raster file formats have the extensions .jpg, .gif, .bmp, .png, .tiff, .tif and .psd (Photoshop), while the most common vector file formats have the extensions .eps, .ai, .cdr, .svg, and .wmf/emf.

Summary
Let’s tie things up by recapitulating what we now know about raster and vector:

Both file types possess clear advantages. Raster is the preferred file format for realistic and colorful image renderings, while vector is the domain of the utilitarian, undemanding facsimile. Raster is used for photographs and is by far the most used image type on the internet, while vector is widely used in the design of logos with an eye toward marketing. Raster is luxurious, but demanding. Vector is ascetic, but smooth. Raster is a Gustave Courbet painting. Vector is an Albert Uderzo drawing. In the textile printing industry, option number two is preferred, reliably gifting us the shortest production cycles, the most inexpensive logos, and the happiest customers.

 

 

EMBROIDERY

Embroidery provides an elegant, professional expression a heat transfer or screen print just can’t match. Even when mass-produced, an embroidery’s stitches are never completely the same from unit to unit. This grants the logo an exclusive, hand-made look that oozes quality and value.

You can provide us with a new design or purchase from our large selection of existing logos. Existing logos can be altered and custom-made per your needs. Up to 15 colours can be used in a single design.

While embroideries of course must look as well-made as possible, they must be maximally durable, too. That’s why we always use a strong polyester thread capable of withstanding industrial washing, heavy detergents, bleaching, chlorine, and stonewashing. It will always be the best choice for workwear, bed sheets, children’s clothing, outerwear, swimwear, towels, and other fabrics regularly bleached and exposed to strong chemicals.

The digitized logo is sent to you in proof form, letting you see how the finished product will look. We don’t begin before you’re happy and have approved the proof. 



Many suppliers buy their products from external sources, which means losing a grip of quality control. At Wyestitch we manufacture our own embroideries on our own machines.

We'll  digitize your design to the highest possible quality.



The first step is always the biggest, and the first step on the way to a perfect embroidery is the digitization of the logo. When Wyestitch digitizes your logo, we factor in the fabric onto which it is to be printed and in what environment it is to be used. When the logo has been digitized, we stitch and adjust until it is perfect.

We test all designs to ensure the best possible look on any fabric.



Not all fabrics are created equal. A design embroidered onto one type of polo shirt needs a quite different design composition than one embroidered onto an Oxford shirt. At Wyestitch we sew a test embroidery  and adjust as needed to ensure the best possible result.



Not all embroidery threads are created equal. Some cheap threads cannot withstand repeat washing or tumble drying. Many printers producing large embroidery batches choose the cheap way out in the shape of nylon threads instead of the excellent polyester threads. At  Wyestitch we exclusively use polyester threads for our embroidery solutions. We also make sure to match the thread weight and the colour to best possible.



The above are just some of the reasons Wyestitch has built a large customer portfolio in the Hereford area and understands the importance of image management and branding. 

 

********

 

The History of Embroidery

While 30,000 year-old embroidery vestiges with traces of hand-made embellishments have been found, the oldest established embroiderers are of Scythian origin, dating to approximately the 4th century BCE. Among the most famous, surviving examples are the imperial courtrobes from the Qing dynasty (1644-1911). The fundamental materials and techniques utilized in Antiquity are the same as those used today, placing the embroidery among the rare technologies invented perfect.
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Information

The embroidery is the most durable of all textile embellishments. As the embroidery consists of threads sewn directly into the fabric, and as these are almost always newer and stronger than those of which the fabric already consists, the longevity of the embroidery is solely limited by the fabric itself.

The threads’ robustness and durability further enable them to retain their colors throughout the fabric’s lifetime and preserve their brightness through even numerous boil washes and chlorine treatments.

With its strong seams and close threads, the embroidery is minimally stretchy and thus has the heaviest ‘hand’. An embroidery can always be felt by the fingers and in some cases  — if applied to clothing — against the body.

Threadweight is indicated inversely. A low thread weight implies a heavy, thick thread, while a high thread weight implies a thin, fine thread. The scale runs broadly from 20 wt to 80 wt, with 40 wt roughly being the industry standard. Individual stitches must be no less than 0.8 mm long and Sans Serif fonts no less than 4 mm tall.

Embroidery is an additive method of manufacture, producing very little waste. Planning and process optimization ensure that materials are used only where needed, resulting in significant resource preservation and cost reduction.
‍
Modern, industrial embroidery is a mix of thousand-year-old sewing techniques and advanced electronic mechanics. The old-fashioned, texture-building sewing technique, by which patterns and colors are drafted onto textile surfaces by hand-sewn threads, are by the latest technology, LCD Touch Screen Displays, precision sewing, and intelligent tensioner systems promoted to a state-of-the-art instrument that gives  exquisite logos for branding and other value-creating PR.
‍
By far the most industrially manufactured embroideries today are made by digitized embroidery machines. Custom-made software dubbed DST files (Data Stitch Tajima, after Tajima Group, which initially developed the file type) contains digital instructions for which patterns and stitches are to embody the embroidery. These are read and employed by the machine to manufacture striking, consistent products. 

We run a combination of single Head and Twin Head machines based on DST file format

DST-files are created through embroidery digitizing, a process by which illustrations are converted into a program the embroidery machine reads and converts into patterns and stitch types. These illustrations typically consist of either customer-submitted files or images we ourselves have created from scratch. For this, we prefer working with vector files rather than raster files.

 

 

Substitutions

Wyestitch will always endeavour to supply any particular garments / fabrics specified by the customer. Where these are unavailable, however, Wyestitch reserves the right to substitute with garments / fabrics of a similar quality or size. In the event that we apply substitutes to your order we may contact you to discuss the options, including any difference in price to the original order.

 

Marks, Stains, blemishes and possible fluff on garments 

While we do everything we can to ensure every product arrives in a pristine condition, including rigorous quality control, in some rare cases you may find small marks on your products. 

As a sustainable company, we try to avoid the use of plastics where possible and our manufacturers do the same. As a result, keeping something like a white T-shirt perfectly pristine when travelling through multiple factories and machines both internationally and in the UK is a challenge. It’s hard to believe, but, we even find that marks can come off the inside of the boxes that the products are shipped in.

While large stains and marks are generally unacceptable, very small blemishes to the fabric are sometimes unfortunately unavoidable. This is particularly the case with white items. This is the same anywhere unless plastic bags are used across the entire supply chain to keep the items protected at all times. And even then with the number of hands and machines a garment touches before it reaches the end-user there is still a chance of small marks or blemishes.

This is less of an issue on coloured items, where small marks are far less noticeable.

We supply a number of luxury brands , that are exposed to the exact same problems.  With this in mind, it’s important to understand this is a perfectly normal part of clothing production and is the industry standard.

 

Loose Threads

In some instances, you may find a rogue loose thread on your products. Firstly, don’t panic. Often, what looks like a loose thread is actually just a bit of excess thread that can easily be removed from the garment by hand, and has no impact on the integrity of the product.

It’s only normally a problem when the thread has come away from the product, resulting in the item no longer being stitched together. At this point, the integrity of the garment is compromised. If you have this problem on a product within your order, please get in touch with us.

 

General T&C's

By placing an order with Wyestitch you are acknowledging the following Terms of Service and are agreeing to be bound by them.

1. These Terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services. 

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. 

1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

• You are an individual.
• You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement. 

2. Information about us and how to contact us

2.1 Who we are. We are Giclee Petit Ltd t/a Wyestitch,  a company registered in England and Wales. Our company registration number is Company Reg- 11758433. 

2.2 How to contact us. You can contact us by telephoning our customer service team at 07851987518 or by writing to us by email at info@wyestitch.co.uk

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. 

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We sell worldwide. We accept orders to destinations outside of the UK. All products are supplied on an Ex Works basis unless agreed otherwise in writing. It is your responsibility to ensure that you know about and pay any applicable taxes and customs if you are ordering products to a destination outside of the UK. 

4. Our products

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website. 

4.3 Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us. Please note that all measurements are provided as a guide and products may vary slightly depending on the supplier used. 

5. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. 

6. Customer design usage policy

6.1 As a company we uphold the rights of all people, and for this reason will never print anything that:

(a) Violates the intellectual property rights of any individuals (see intellectual property policy).

(b) Encourages hate or violence against individual groups based on sex, age, race, religion, ethnicity, national origin or disability.

(c) Shows any images of violence or abuse towards animals.

(d) Includes speech or symbols of hate (including but not limited to iron crosses, swastikas etc.).

(e) Uses explicit images of sex acts, or frontal nudity of a non-artistic or health/medical nature.

(f) Promotes the use of hard drugs.

(g) Promotes, features or encourages underage drinking or drug taking by children.

6.2 The following content may be rejected or may be asked to be amended:

(a) Include swear words, lewd language or vulgarity.

(b) Feature implicit sex acts, non-frontal nudity, or other nudity of an artistic or health/medical nature.

(c) Have an overtly sexually connotation or tone.

(d) Involve violent terms or images not directed at individual groups (such as historical images of violence).

(e) Promote, feature or encourage any sort of illegal activity (other than that detailed in the No section).

(f) Might cause public outrage or inspire violence due to a recent event.

(g) Include content that could be offensive to the  community.

7. Artwork policy

7.1 It is your responsibility to approve the Artwork within a reasonable timeframe before printing or embroidery begins.

7.2 We will not be held responsible if you do not approve the Artwork and we are subsequently unable to meet your delivery deadline. In the case of our 24hr dispatch service, Artwork must be approved by 11am on the day of dispatch. 

7.3 Approvals that are sought by us via email will be sent to the email address you have provided during the order process. We shall have no liability for any losses arising from:

(a) any errors in email addresses provided by you;
(b) emails that are sent to you but appear in your junk folder rather than your inbox; and
(c) delays arising as a result of the events in clauses 7.3 (a) and 7.3 (b).

7.4 We may need to make amendments to the Artwork to make it suitable for embroidery or print onto garments. It is your responsibility to check the proof carefully to ensure that you are happy with any amendments.

7.5 We accept no responsibility for any accidental loss or damage to Artwork supplied.

7.6 By uploading files to the wyestitch website and making a purchase you grant us a worldwide, perpetual, assignable, non-revocable licence to display the designs on our website and social media channels for the purpose of promoting our services.

7.7 We will always endeavour to supply the closest colour match to the Artwork supplied. We are however unable to guarantee an exact match due to the nature of the print and embroidery processes used. You will have no right to reject or return products on the basis of a slight colour variation.

7.8 The location of the designs on the customisation tool are for general guidance only. All designs are positioned onto the garments by hand in what we deem to be the most appropriate place within the chosen garment position. You will have no right to reject or return products on the basis of incorrect positioning where the design placement materially conforms to the general position chosen.

7.9 It is your responsibility to supply Artwork of a high enough quality and resolution to enable us to produce a quality result. Whist we will endeavour to contact you if we feel that your Artwork will not produce a good final result, you will have no right to reject or return products if the Artwork supplied by you was not of satisfactory quality, regardless of whether any contact was made. We recommend that all Artwork is at least 300 DPI (dots per inch).

7.10 Based on the makeup of your order, we will determine which print process to use when processing your order (i.e. DTF, Screen Print or Vinyl Transfer). You will have no right to reject or return the products on the basis of the print production process used.

7.11 Any changes to an order which has already been placed may incur further costs.

8. Providing the products

8.1 Delivery costs. The costs of delivery will be as displayed to you on our website. 

8.2 Duty payments.

(a) Products delivered to some destinations inside or outside of the EU, may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.

(b) If you're ordering products to be delivered to someone else, please make sure they're aware they'll be responsible for these additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.

8.3 When we will provide the products. During the order process we will let you know when we will provide the products to you. If the products are ongoing services, we will also tell you during the order process when and how you can end the contract. 

8.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. 

8.5 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our couriers will attempt to leave you a note informing you of how to rearrange delivery.

8.6 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 11.2 will apply.

8.7 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.

8.8 When you own goods. You own a product which is goods once we have received payment in full.

8.9 What will happen if you do not give required information to us. We will need certain information from you so that we can supply the products to you, for example, the provision of the Artwork. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 

8.10 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes; or

(b) update the product to reflect changes in relevant laws and regulatory requirements.

8.11 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. 

8.12 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 16.4), we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 16.7). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 16.6).  

9. Your rights to end the contract

9.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 13 if you are a consumer and clause 14 if you are a business;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 9.2;

(c) If you are a consumer and have just changed your mind about the product, see clause 9.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods; 

(d) In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 9.6.

9.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided within 14 working days or as soon as possible. The reasons are:

(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the products may be significantly delayed because of events outside our control; or

(c) you have a legal right to end the contract because of something we have done wrong. 

9.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 

9.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

(a) goods that you have ordered which require an element of customisation, and goods where we have already commenced customisation;

(b) services, once these have been completed, even if the cancellation period is still running;

(c) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

(d) any products which become mixed inseparably with other items after their delivery.

9.5 How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.

(a) Have you bought services (for example, our drop shipping services)? If so, you have 7 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

(b) Have you bought goods (for example, non-personalised goods such as work wear)?, if so you have 14 days after the day you (or someone you nominate) receives the goods, unless your goods require an element of personalisation. 

9.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 9.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) costs associated with manufacturing the products as compensation for the net costs we will incur as a result of your ending the contract. 

10. How to end the contract with us (including if you are a consumer who has changed their mind)

10.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:  

(a) Email. Email us at info@wyestitch.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address. 

10.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. Please email us at info@wyestitch.co.uk for a return label or to arrange collection.  If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. 

10.3 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

10.4 How we will refund you.  If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

10.5 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind: 

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. 

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c) Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

10.6 When your refund will be made. We will make any refunds due to you as soon as possible or within 14 working days.  If you are a consumer exercising your right to change your mind then: 

(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 working days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 10.2.

(b) In all other cases, your refund will be made within 14 working days of your telling us you have changed your mind

11. Our rights to end the contract

11.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, Artwork;

(c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

11.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 11.1 we will refund any money you have paid in advance within 14 working days for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

12. If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us atinfo@wyestitch.co.uk

13. Your rights in respect of defective products if you are a consumer

13.1 If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get a full refund.  

b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases .  

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.   

See also clause 9.3.

If your product is services, for example [a support contract for a laptop or tickets to a concert], the Consumer Rights Act 2015 says:

a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.

See also clause 9.2.

13.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection.

14. Your rights in respect of defective products if you are a business

14.1 If you are a business customer we warrant that on delivery, any products which are goods shall conform with their description.

14.2 Subject to clause 14.3, if:

(a) you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in clause 14.1;

(b) we are given a reasonable opportunity of examining such product; and

(c) you return such product to us at our cost,

we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full. 

14.3 We will not be liable for a product's failure to comply with the warranty in clause 14.1 if: 

(a) you make any further use of such product after giving a notice in accordance with clause 14.2(a);

(b) the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;

(c) the defect arises as a result of us following any drawing, design or specification supplied by the Customer;

(d) you alter or repair the product without our written consent; or

(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

14.4 Except as provided in this clause 14, we shall have no liability to you in respect of a product's failure to comply with the warranty set out in clause 14.1.

14.5 These terms shall apply to any repaired or replacement products supplied by us under clause 14.2.

15. Customer warranty and indemnity

15.1 You expressly warrant and undertake that: 

(a) where applicable, as at the date of order the image(s) supplied by you (the Artwork), is your original work and has not been copied wholly or substantially from any other work or material or any other source;   

(b) you are the sole legal and beneficial owner of the Artwork; and

(c) you shall promptly notify us of any third-party right, interest or claim in respect of the Artwork as soon as you become aware of it

(together the IP Warranty).

15.2 You shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with: 

(a) any breach of the IP warranty; and

(b) any claim made against us for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with our use of the Artwork.

16. Price and payment

16.1 Where to find the price for the product. The price of the product (which excludes VAT) will be the price indicated on the order pages when you placed your order. 

16.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

16.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. 

16.4 When you must pay and how you must pay. We accept payment with most commonly recognised credit cards and debit cards including Visa and Mastercard. We also accept payment by BACS and cheques for business customers. When you must pay depends on what product you are buying:

(a) For goods, you must pay for the products upon us accepting and confirming your order unless alternative payments terms are otherwise agreed in writing. 

(b) For services, you must make an advance payment (amount of payment determined by us) for the services, before we start providing them, unless otherwise agreed in writing. We will invoice you weekly in advance for the services until the services are completed. You must pay each invoice within 14 calendar days after the date of the invoice. 

16.5 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

16.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of HSBC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. 

16.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

17. Our responsibility for loss or damage suffered by you if you are a consumer

17.1 We are not responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are not responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, and we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

17.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

17.3 Liability for garments supplied by you. Subject to clause 17.2, we accept no responsibility for damage to garments supplied by you. 

17.4 We are not liable for any business losses

. If you are a consumer we only supply the products for to you for domestic and private use.

If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 18.

18. We are not responsible for any business losses or consequential loss.

18.1 Nothing in these terms shall limit or exclude our liability for:

(A)breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

(d) defective products under the Consumer Protection Act 1987.

18.2 Except to the extent expressly stated in clause 14.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

18.3 Subject to clause 18.1:

(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us (including but not limited to damage to garments supplied by you); and

(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract, as at the date of a claim arising.

19. How we may use your personal information

19.1 We will only use your personal information as set out in our privacy policy.

20. Other important terms

20.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

20.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 

20.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

20.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

20.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

20.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

20.7 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

 

Returns Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below to ensure a smooth process:

Plain items

Eligibility for Returns:

• Items must be returned within 14 days of delivery.
• Only plain, non-customised items are eligible for a refund (see 'Customised Items' section below).

 

Condition of Items:

• Items should be returned in their original packaging.
• Any labels must still be attached.

 

Return Shipping Costs:

• The cost of return shipping is the responsibility of the customer.

 

Processing Your Refund:

• Please allow up to 14 working days for your refund to be processed and applied to your account.

 

Required Documentation:

• Include a copy of the Delivery Note with your return.
• If you do not have the Delivery Note, please provide the Sales Order number where it can be clearly seen.

 

Returns should be addressed to Wyestitch at out trading address in Rotherwas- Unit 8, Ravenswood Court, Rotherwas Industrial estate, hereford, Hr2 6JX:

 

 

Customised items

We are unable to accept returns for items that have been customised unless we have made a mistake with the order or the items are found to be faulty.

For example: You cannot return a customised item because it doesn't fit.

If you believe we have made a mistake or there is a fault, please contact us to discuss the issue. 

Please note that we will not accept responsibility for any errors or misinterpretations if they were present in the proof and not flagged by yourselves prior to production.

Please see our full terms and conditions for more information.

 

 

 

ONLINE DESIGNER HELP (DESIGN YOUR OWN)

 

The Designer is an easy to use tool that allows you to design your own product. You can select a product to decorate with stock art, your own designs or photos and text.

To change the currently selected product:

1. Click on the Change Product button in the Product panel.

   

   The Select Product popup will be displayed.

   

2. Click on a product to select it.

---

To add text to a product:

1. Click on the Add Text button in the Designer Toolbar.

   

2. Select the type of process to be used for the text in the Select Type of Text popup. Only options that are supported by the product being decorated will appear.

   

3. Enter the text, and click ADD TEXT.

   

   The text will appear inside the decoration area in its bounding box with editable size dimension, resize and rotate handles and delete control available.

   

---

To adjust text properties:

1. Click on the View and organize layers button in the View Toolbar.

   

2. Click the text object you wish to adjust the properties of.

   The Text Properties panel will appear on the left side of the Designer.

   

3. Configure the text as required:
   • Text Box: lets you edit the text.

   Formatting

   The Formatting tab is expanded by default and contains the following controls:

   • Font: change the font via the Select A Font popup.
   • Font color: change the text color via the color popup.
   • Bold: boldens the text.
   • Italics: italicizes the text.
   • Left-align: aligns text to the left when it spans multiple lines.
   • Center-align: center-aligns text when it spans multiple lines.
   • Right-align: aligns text to the right when it spans multiple lines
   • Outline: lets you apply an outline to the text. At the leftmost position on the slider, no outline is applied. Moving the slider to the right applies an outline that increases in thickness the further right it is moved.
   • Outline Color: lets you set the color of the outline via the color popup.
   • Resize Proportionally: when this checkbox is ticked, the text will keep its original proportions when you resize it.

   Position

   Effects are only available for the direct to garment printing decoration process.

   Click on the Position tab to expand it. Expanding the Position tab reveals the following controls:

   

   • Position controls: lets you move the selected text within the decoration area using any of the eight directional arrows.
   • Size controls: lets you increase/decrease the size of the selected text by clicking on the up/down arrows.
   • Rotation controls: lets you turn the selected text around its center axis. You can do this by:
     • Specifying a specific angle at which to rotate the text.
     • Clicking on the left arrow to rotate the text 5 degrees to the left.
     • Clicking on the right arrow to rotate the text 5 degrees to the right.
   • Horizontal Centering controls: Horizontally centers the selected text within the decoration area.
   • Vertical Centering controls: Vertically centers the selected text within the decoration area.
   • Layering controls: lets you change the layer at which the selected text is positioned in relation to other decorations.

   Effects

   Click on the Effects tab to expand it. Expanding the Effects tab reveals the following text effects:

   

   • Text Shape: lets you alter the shape of the text. The options indicate the shape that they will apply.
   • Effect: lets you add a shadow or glow effect to the text.
     • None: no effect is applied.
     • Shadow: applies a drop shadow to the text.
       • Offset: lets you set the position that the shadow will be offset from the text.
       • Blur: lets you set the level of blurring effect that will be applied to the shadow.
     • Glow: applies the appearance of a glow around the text.
       • Strength: lets you set the intensity of the glow.
       • Blur: lets you set the level of blurring effect that will be applied to the glow.
   • Effect Color: lets you set the color of the Effect via the color popup.
   • Gradient: sets a horizontal or vertical gradient of color between the selected font color and the gradient color.
   • Gradient Color: lets you set the color of the Gradient via the color popup.

---

To add a design using the Add Design button:

1. Click on the Add Design button in the Designer Toolbar.

   

2. Select the type of process to be used for the design in the Select Type of Design popup. Only options that are supported by the product being decorated will be enabled.

   

3. Browse to and click on the design you want to add in the Select a design popup.

   

   You can select designs from the following sources:

   • Upload a new design: Click on Upload Image to upload a design from your device.

     Raster, vector, and embroidery file types are supported in the formats as listed below:

     • Raster (PNG, JPG, JPEG, GIF, TIF)
     • Vector (CDR*, PDF, EPS, PS, SVG, SVGZ)
     • Embroidery (EMB)

     Vector based graphics will have modifiable elements such as text and colors editable on the fly by users.

     *CDR requires the CorelDRAW app to be enabled. When a CDR file is uploaded it will be automatically converted to SVG format so that it can be modified in the Online Designer.

   • Your own previously uploaded design designs: These will appear under the Upload Image button if you have uploaded designs before.
   • Instagram: Click on the Instagram button and enter your credentials to access your Instagram pictures.
   • Facebook: Click on the Facebook button and enter your credentials to access your Facebook pictures.
   • Store Designs: designs exclusive to the store.
   • Stock Designs: Third-party designs available for use in DecoNetwork.
4. Click SELECT DESIGN.

   The design will appear inside the decoration area in its bounding box with editable size dimension, resize and rotate handles and delete control available.

   

---

To add a design by drag and drop:

1. Drag a design file from your computer into the decoration area of the product in the Designer.

   The decoration area will be highlighted when the mouse pointer is within its boundaries.

   

2. Release the mouse button to drop the design into the decoration area.

   The Select Type of Design popup will be displayed with the supported decoration types enabled for the product selected.

   

3. Select the decoration process you want to be used for the design.

   The system will begin uploading the design file to your own design library.

   

4. Tick the, I hereby declare I own the rights to print this image, checkbox in the Confirm Copyright Permission popup to verify that you have permission to use the design.

   

5. Click OK.

   The design will appear inside the decoration area in its bounding box with editable size dimension, resize and rotate handles and delete control available.

   

---

To adjust design properties:

1. Click on the View and organize layers button in the View Toolbar.

   

2. Click the design object you wish to adjust the properties of.

   The Image Properties panel will appear on the left side of the Designer.

   

3. Configure the design as required:
   • Quality: Shows you a bar indicating how clear the image is for printing. The indicator reflects how well the raster-based graphic is going to print before blurring too badly. If this drops below a certain threshold, the system will warn the customer that their print quality will be compromised.

     This option is only available for raster designs.

   • Colors: Shows you the colors currently used in the design.
     • edit: Click on the link to edit the design colors.

     This option is not available for designs that have restrictions on customizing.

   • Resize Proportionally: when this checkbox is ticked, the design will keep its original proportions when you resize it.

     This option is not available for embroidery, transfer and rhinestone designs.

   • Ungroup: click on the link to ungroup the design into its component elements.

     This option is only available vector-based designs.

   Position

   Click on the Position tab to expand it. Expanding the Position tab reveals the following controls:

   • Position controls: lets you move the selected text within the decoration area using any of the eight directional arrows.
   • Size controls: lets you increase/decrease the size of the selected text by clicking on the up/down arrows.
   • Rotation controls: lets you turn the selected text around its center axis. You can do this by:
     • Specifying a specific angle at which to rotate the text.
     • Clicking on the left arrow to rotate the text 5 degrees to the left.
     • Clicking on the right arrow to rotate the text 5 degrees to the right.
   • Horizontal Centering controls: Horizontally centers the selected text within the decoration area.
   • Vertical Centering controls: Vertically centers the selected text within the decoration area.
   • Layering controls: lets you change the layer at which the selected text is positioned in relation to other decorations.

   Effects

   Click on the Effects tab to expand it. Expanding the Effects tab reveals the following controls:

   

   These options are only available for raster designs.

   • Effects: lets you apply a special effect to the design that alters its appearance. Click on the Effects drop-down box to see the effects options.

     

     Click CANCEL to return to the Effects Panel.

   • Border: lets you apply a border to the boundary of the design. Click on the Borders drop-down box to see the border options.

     

     Click CANCEL to return to the Borders Panel.

---

To specify product sizes and quantities:

1. Click on the Product button in the Designer Toolbar.

   

   The Product panel is displayed.

   

2. Select a size from the Size drop-down list and specify the quantity required in the input box for that size.
3. Click Add Another Size to specify quantities for each size required.

   

---

To specify product size and quantity when products are sold in bulk:

1. Click on the Product button in the Designer Toolbar.

   

   The Product panel is displayed.

   

   The Quantity field will show the minimum quantity you can purchase.

   Note, you can not select multiple sizes when products are sold in bulk.

2. Select a size from the Size drop-down list in the Product Panel.

   

3. Select a quantity from the QTY drop-down list in the Designer Toolbar.

   

---

To arrange design layers:

1. Click on the View and organize layers button in the View Toolbar.

   

   The Layers panel is displayed showing all the text and design objects present in the decoration area.

   

2. Arrange the elements as required:
   • To move a layer up, click on the up arrow to move it to a new position in the list. Likewise, to move a layer down, click on the down to move it to a new position in the list.
   • To delete a layer, click the cross icon at the right of the layer.

---

To re-group template design elements:

You can group elements from a template design that you have ungrouped.

1. Click on the View and organize layers button in the View Toolbar.

   

   The Layers panel is displayed showing all the text and design objects present in the decoration area.

   

2. Hold down the Ctrl key and click on each layer you want to be grouped.
3. Click on the Group Selected Items button in the View Toolbar.

---

To add team names:

"Team name" allows automatic formatting of text in the form of a small name and large number beneath, decorated onto the product. This is useful for teams and other groups who would like a jersey-style name and number on their product.

1. Click on the Add Team name button in the Designer Toolbar.

   

2. Select the decoration process you want to be used for the team names.

   The Add Team name popup will be displayed.

   

3. Select a size and specify the quantity required for that size.
4. Click Add Another Size to specify quantities for each size required.
5. Click Next.

   The Edit Team name popup will be displayed containing Name and Number fields to match the quantities specified in the Add Team name popup.

   

6. Configure team names by entering the team name and number for each product to be decorated.

   The item selected in the View column will be the item that is displayed in the Designer.

7. Click Add Another Team Member and specify the team name and number for each additional product required.
8. Click OK when done.

   The team name and number will be set up on the product as text areas whose properties may be adjusted as per normal text, except that any changes made will apply to all team name products.

   

   See the section, To adjust the properties of text in the Designer, above, for details on how to adjust the formatting, adjust the position and apply effects to the text fields.

9. If you want to edit the teamnames and numbers, select a text area and click Edit teamnames in the Text Properties panel to display the Edit Team name popup.

 

 

Full Terms and Conditions

By placing an order with Wyestitch you are acknowledging the following Terms of Service and are agreeing to be bound by them.

1. These Terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services. 

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. 

1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

• You are an individual.
• You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement. 

2. Information about us and how to contact us

2.1 Who we are. We are Giclee Petit ltd t/a Wyestitch a company registered in England and Wales. 

2.2 How to contact us. You can contact us by telephoning our customer service team at 07851987518 or by writing to us by email at info@wyestitch.co.uk

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. 

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We sell worldwide. We accept orders to destinations outside of the UK. All products are supplied on an Ex Works basis unless agreed otherwise in writing. It is your responsibility to ensure that you know about and pay any applicable taxes and customs if you are ordering products to a destination outside of the UK. 

4. Our products

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website. 

4.3 Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us. Please note that all measurements are provided as a guide and products may vary slightly depending on the supplier used. 

5. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. 

6. Customer design usage policy

6.1 As a company we uphold the rights of all people, and for this reason will never print anything that:

(a) Violates the intellectual property rights of any individuals (see intellectual property policy).

(b) Encourages hate or violence against individual groups based on sex, age, race, religion, ethnicity, national origin or disability.

(c) Shows any images of violence or abuse towards animals.

(d) Includes speech or symbols of hate (including but not limited to iron crosses, swastikas etc.).

(e) Uses explicit images of sex acts, or frontal nudity of a non-artistic or health/medical nature.

(f) Promotes the use of hard drugs.

(g) Promotes, features or encourages underage drinking or drug taking by children.

6.2 The following content may be rejected or may be asked to be amended:

(a) Include swear words, lewd language or vulgarity.

(b) Feature implicit sex acts, non-frontal nudity, or other nudity of an artistic or health/medical nature.

(c) Have an overtly sexually connotation or tone.

(d) Involve violent terms or images not directed at individual groups (such as historical images of violence).

(e) Promote, feature or encourage any sort of illegal activity (other than that detailed in the No section).

(f) Might cause public outrage or inspire violence due to a recent event.

(g) Include content that could be offensive to the  community.

7. Artwork policy

7.1 It is your responsibility to approve the Artwork within a reasonable timeframe before printing or embroidery begins.

7.2 We will not be held responsible if you do not approve the Artwork and we are subsequently unable to meet your delivery deadline. In the case of our 24hr dispatch service, Artwork must be approved by 11am on the day of dispatch. 

7.3 Approvals that are sought by us via email will be sent to the email address you have provided during the order process. We shall have no liability for any losses arising from:

(a) any errors in email addresses provided by you;
(b) emails that are sent to you but appear in your junk folder rather than your inbox; and
(c) delays arising as a result of the events in clauses 7.3 (a) and 7.3 (b).

7.4 We may need to make amendments to the Artwork to make it suitable for embroidery or print onto garments. It is your responsibility to check the proof carefully to ensure that you are happy with any amendments.

7.5 We accept no responsibility for any accidental loss or damage to Artwork supplied.

7.6 By uploading files to the wyestitch website and making a purchase you grant us a worldwide, perpetual, assignable, non-revocable licence to display the designs on our website and social media channels for the purpose of promoting our services.

7.7 We will always endeavour to supply the closest colour match to the Artwork supplied. We are however unable to guarantee an exact match due to the nature of the print and embroidery processes used. You will have no right to reject or return products on the basis of a slight colour variation.

7.8 The location of the designs on the customisation tool are for general guidance only. All designs are positioned onto the garments by hand in what we deem to be the most appropriate place within the chosen garment position. You will have no right to reject or return products on the basis of incorrect positioning where the design placement materially conforms to the general position chosen.

7.9 It is your responsibility to supply Artwork of a high enough quality and resolution to enable us to produce a quality result. Whist we will endeavour to contact you if we feel that your Artwork will not produce a good final result, you will have no right to reject or return products if the Artwork supplied by you was not of satisfactory quality, regardless of whether any contact was made. We recommend that all Artwork is at least 300 DPI (dots per inch).

7.10 Based on the makeup of your order, we will determine which print process to use when processing your order (i.e. DTF, Screen Print or Vinyl Transfer). You will have no right to reject or return the products on the basis of the print production process used.

7.11 Any changes to an order which has already been placed may incur further costs.

8. Providing the products

8.1 Delivery costs. The costs of delivery will be as displayed to you on our website. 

8.2 Duty payments.

(a) Products delivered to some destinations inside or outside of the EU, may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.

(b) If you're ordering products to be delivered to someone else, please make sure they're aware they'll be responsible for these additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.

8.3 When we will provide the products. During the order process we will let you know when we will provide the products to you. If the products are ongoing services, we will also tell you during the order process when and how you can end the contract. 

8.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. 

8.5 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our couriers will attempt to leave you a note informing you of how to rearrange delivery.

8.6 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 11.2 will apply.

8.7 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.

8.8 When you own goods. You own a product which is goods once we have received payment in full.

8.9 What will happen if you do not give required information to us. We will need certain information from you so that we can supply the products to you, for example, the provision of the Artwork. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 

8.10 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes; or

(b) update the product to reflect changes in relevant laws and regulatory requirements.

8.11 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. 

8.12 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 16.4), we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 16.7). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 16.6).  

9. Your rights to end the contract

9.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 13 if you are a consumer and clause 14 if you are a business;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 9.2;

(c) If you are a consumer and have just changed your mind about the product, see clause 9.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods; 

(d) In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 9.6.

9.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full  within 14 working days for any products which have not been provided  without compensation The reasons are:

(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the products may be significantly delayed because of events outside our control; or

(c) you have a legal right to end the contract because of something we have done wrong. 

9.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 

9.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

(a) goods that you have ordered which require an element of customisation, and goods where we have already commenced customisation;

(b) services, once these have been completed, even if the cancellation period is still running;

(c) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

(d) any products which become mixed inseparably with other items after their delivery.

9.5 How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.

(a) Have you bought services (for example, our drop shipping services)? If so, you have 7 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

(b) Have you bought goods (for example, non-personalised goods such as work wear)?, if so you have 14 days after the day you (or someone you nominate) receives the goods, unless your goods require an element of personalisation. 

9.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 9.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided within 14 days of formal cancellation but we may deduct from that refund (or, if you have not made an advance payment, charge you) costs associated with manufacturing the products as compensation for the net costs we will incur as a result of your ending the contract. 

10. How to end the contract with us (including if you are a consumer who has changed their mind)

10.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:  

(a) Email. Email us at info@wyestitch.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address. 

10.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. Please email us at info@wyestitch.co.uk for a return label or to arrange collection.  If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. 

10.3 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

10.4 How we will refund you.  If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

10.5 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind: 

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. 

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c) Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

10.6 When your refund will be made. We will make any refunds due to you as soon as possible or within 14 working days.  If you are a consumer exercising your right to change your mind then: 

(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 working days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 10.2.

(b) In all other cases, your refund will be made within 14 working days  of your telling us you have changed your mind

11. Our rights to end the contract

11.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, Artwork;

(c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

11.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 11.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

12. If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at info@wyestitch.co.uk. 

13. Your rights in respect of defective products if you are a consumer

13.1 If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days from order: if your goods are faulty, then you can get a full refund.  

b) Up to six months from order: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.  

c) Up to six years from order: if your goods do not last a reasonable length of time you may be entitled to some money back.   

See also clause 9.3.

If your product is services, for example [a support contract for a laptop or tickets to a concert], the Consumer Rights Act 2015 says:

a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.

See also clause 9.2.

13.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection.

14. Your rights in respect of defective products if you are a business

14.1 If you are a business customer we warrant that on delivery, any products which are goods shall conform with their description.

14.2 Subject to clause 14.3, if:

(a) you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in clause 14.1;

(b) we are given a reasonable opportunity of examining such product; and

(c) you return such product to us at our cost,

we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full. 

14.3 We will not be liable for a product's failure to comply with the warranty in clause 14.1 if: 

(a) you make any further use of such product after giving a notice in accordance with clause 14.2(a);

(b) the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;

(c) the defect arises as a result of us following any drawing, design or specification supplied by the Customer;

(d) you alter or repair the product without our written consent; or

(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

14.4 Except as provided in this clause 14, we shall have no liability to you in respect of a product's failure to comply with the warranty set out in clause 14.1.

14.5 These terms shall apply to any repaired or replacement products supplied by us under clause 14.2.

15. Customer warranty and indemnity

15.1 You expressly warrant and undertake that: 

(a) where applicable, as at the date of order the image(s) supplied by you (the Artwork), is your original work and has not been copied wholly or substantially from any other work or material or any other source;   

(b) you are the sole legal and beneficial owner of the Artwork; and

(c) you shall promptly notify us of any third-party right, interest or claim in respect of the Artwork as soon as you become aware of it

(together the IP Warranty).

15.2 You shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with: 

(a) any breach of the IP warranty; and

(b) any claim made against us for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with our use of the Artwork.

16. Price and payment

16.1 Where to find the price for the product. The price of the product (which excludes VAT) will be the price indicated on the order pages when you placed your order. 

16.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

16.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. 

16.4 When you must pay and how you must pay. We accept payment with most commonly recognised credit cards and debit cards including Visa and Mastercard. We also accept payment by BACS and cheques for business customers. When you must pay depends on what product you are buying:

(a) For goods, you must pay for the products upon us accepting and confirming your order unless alternative payments terms are otherwise agreed in writing. 

(b) For services, you must make an advance payment (amount of payment determined by us) for the services, before we start providing them, unless otherwise agreed in writing. We will invoice you weekly in advance for the services until the services are completed. You must pay each invoice within 14 calendar days after the date of the invoice. 

16.5 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

16.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Lloyds from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. 

16.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

17. Our responsibility for loss or damage suffered by you if you are a consumer

17.1 We are not responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are not responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, and we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

17.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

17.3 Liability for garments supplied by you. Subject to clause 17.2, we accept no responsibility for damage to garments supplied by you. 

17.4 We are not liable for any business losses. 

If you are a consumer we only supply the products for to you for domestic and private use.

If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 18.

18. We are not responsible for any business losses consequential losses.

18.1 Nothing in these terms shall limit or exclude our liability for:

A)  breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

(B) defective products under the Consumer Protection Act 1987.

18.2 Except to the extent expressly stated in clause 14.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

18.3 Subject to clause 18.1:

(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us (including but not limited to damage to garments supplied by you); and

(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract, as at the date of a claim arising.

19. How we may use your personal information

19.1 We will only use your personal information as set out in our Privacy Policy

20. Other important terms

20.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

20.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 

20.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

20.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

20.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

20.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

20.7 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.